The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Keep us posted on how you get on. 0 GHz. Options. 4, like alexa smart sockets of light bulbs. 0. My Virgin Media App. About 9. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Then, wait for 5-10 minutes for the Hub to start up. I have tried a pinhole reset twice now but the light remains orange. 1) Access your hub on 192. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. I’ve reset the hub and checked all connections countless times and still nothing. Go to solution. Types of Booster. Try a reset as this. Flashing Green – Booting up. Options. Aware that this could be a software update, I left it for a few hours. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. 0 red led light. I have a Super Hub 3 (white) at the moment. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Click on connect on the one that is your virgin media hub 5 own. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Connect your Hub to your phone line. Hi I have had the same issue. Flashing White – Booting/Connecting. Hub 4 Losing Internet Connection Every Night in Networking and WiFi 10 hours ago; Router Issues in Networking and WiFi yesterday; New Hub 3 box - Installation in QuickStart, set up and connections yesterday; Always-on red light in Networking and WiFi yesterday; Hub4 yellow flashing light in Networking and WiFi WednesdayHub 3 solid red light. The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. This means there’s an issue with the cable connections. I did have a billing issue, but that has been solved. Switched on and off. Try restarting, and if it doesn't turn blue, call BT. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. 1. The Hub should now operate normally. I have had a solid red light on my hub for over a week. Area 14. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. The Hub should now operate normally. Hi there - got a constant very dark orange almost red light on my hub for the last few days. Best done from a wired connection. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. Bottom – WLAN (green/blue). Going by the colour of the light you are seeing on the hub you probably have a hub3. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. Virgin Media Hubs. This flashes during set up, and then stays green for 2 minutes when you're done. The router restarts, using your existing settings. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. NOTE: The Gigabit Connect Box has an idle power consumption of 12. The boys at HQ say there is. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Based on previous threads about this issue, a replacement is needed. Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. I've checked the network log and there's a lot of warnings and critical entries:Hello, i got a new hub 3 and tried setting it up now. 0 Kudos. Did you mean: Virgin Media Community. You will see a solid white light ring if you have a Hub 4. Understand what each of the lights on your hub means, and learn how to reboot it . 😯 It's almost 2 weeks. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Red flashing LED means the hub has lost connection with the VM network. Nothing changed but the move to Hub 5 and a 1gb service. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. and the orange light is still on. First instance, outage in the area, took a good 16 hours to fix. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Similar threads suggest my hub needs to be replaced. 2) Turn off the hub and disconnect any Ethernet cables. John-----I do not work for VM. Red Light. Security matters. We do not make commissions. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. Virgin Media Hub 5 Phone Light. White power light is on and Internet lights are flashing. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Virgin Media. Been on for more than 24 hours and have had 3 frustrating calls with Techs who have reset and told me I'd be good to go in 30 mins and. Wait for the power light to turn blue, this means your Hub is ready for activation. on 16-05-2023 19:42. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. This light flashes green when the Hub's downloading a software update. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Hub is not hot. Take care, Nat. Call equipment activation on 0800 953 9500. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. hub 5 flashing blue light. 1 technology, is designed to power the next-generation of connected devices – including modern. 3 Watts under standard load. Options. The WiFi Booster will start copying your Hub’s details. on 21-03-2023 06:43. Please report back with the result. Ethernet: Indicates the connection to the modem is working. Thank you. The power light at the bottom of the device is the only light that should shine if everything is working normally. At least 30Mbps download speeds in every room or £100 one-off credit. If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. You could also try the web page status, but this is not recommended as it only covers. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 02-02-2023 02:25 - edited 02-02-2023 02:25. 1. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). I see you've already tried a factory reset, but please try the following method exactly as typed. Off: No phone service or the phone is not. Section 3: Virgin Media Hub 5 Lights 3. Are there any tests that forum staff can run to check whether the router is working correctly. Stable Red – Cable connection issue. Superstar. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. When all four lights are green, it means that your connection is working properly and that your Virgin Media services are running as expected. I have tried switching it off for a few hours to let it cool down, that made no difference. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. on 26-02-2023 13:08. Connect the Hub’s power cable with the blue tab. I have checked the service status in my area and it says no issues. I even checked the cables and it all appears fine. 168. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. 3 weeks ago. Joining in. Options. 100. I’ve reset the hub and checked all connections countless times and still nothing. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. If it’s red, this indicates that there’s a problem with your internet connection. I have switched it off and on and reset it a few times. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Back a step. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. See moreVirgin Media Hub 5 Phone Light. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. I'm sorry to hear about the issues with the red light on the hub. Try this as a last resort. Boosters use the electrical mains circuit in your home to create a . Currently we have a solid green light after putting the Hub into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. g. Virgin Media Hub 5 Lights. Options. 1 Kudo Replyon 04-06-2023 14:48. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. Orange light means nothing re. Lights on Hub 3. 1 ACCEPTED SOLUTION. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. HUB 5 Flashing Blue Light. on 31-12-2022 12:53. 4. The hub flashing red light. The nest pro hasn’t got very good reviews. Logging into the advanced settings (IP address in browser) says internet has registration failure. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Checking the Indicator Lights. For over a week now my hub light is red. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. Connect your Hub to your phone line. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. On VM's check status page it also shows that there is no service disruptions in my area. Red Light. I’m not really sure what else I can do or what the issue is?! An. If this is causing problems, ask to have your old Hub reinstalled. If you are in modem mode on a Hub5 then the LED should be green not white. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. I have: - turned it on and off at the wall. @shecal to get your Hub 5 into Modem. I first plugged the wifi cable into the wall and this is what happened. Wait at least 2 minutes for your Pods' LEDs to stop blinking. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. Have followed the instructions to the letter on set up and it is not working. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. White power light is on and Internet lights are off. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. To reset: press the button and hold it for more than ten seconds. on 30-01-2023 11:05. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. Sorry to hear you're having concerns with the red light warning on your hub. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Have tried resetting: holding reset button for 60 seconds; no dice. Hi there, My Hub 5 has a flashing red light. Thanks for your help. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. I’m going to do a hub factory reset. I have now booked you a visit for the red light warning issue – you can check the date and time via your online account here. We do not make commissions. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Speedon 01-05-2023 11:53. Re: Hub 5 problem - light going out. In router mode, it will be white. Options. Thanks for that. Home Phone. It will have no bearing on any other problems, you need to look elsewhere. Browse Virgin Media Virgin Media Community. If one or more of the lights are not green, it may indicate an issue with your broadband connection or with your Virgin. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . There are four ethernet ports, three allowing for. Use this button to reboot or reset your router to its factory default settings. Not any SSID’s being broadcasted. Wifi: Indicates the wifi is on and working. Re: red light on virgin media hub. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. Regards . If I connect anything via the 2. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Hold the pinhole reset button for 10 seconds on the back of the Hub. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. - The new routers currently do not have a router mode (at the moment). - checked all cables, switches etc for loose connections. In either Mode the red power light is an indication of over heating and most not be ignored. Switch the hub back on at the power. Try a reset as this. 0) is showing a red light. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. It means there is an issue with your connections even though the Virgin Hub 4 is on. 5gb ASUS ZenWifi AX 6 router ( which forms a mesh of 3 boxes across the house ) which in turn runs 1gb to a Netgear 8 port switch to PCs. Hub 5 Plugged In - No Lights. If it's still red then you need a replacement hub via a VM engineer. . Super solver. For your hub and what you've said; Red light. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. 1 ACCEPTED SOLUTION. • Then use the power switch to turn the unit back on. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. Hub 5 Plugged In - No Lights. If you see this color, there is no cause for alarm. It can take 5 to 10 minutes to restart. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. A red light means an issue with your connections even though the Hub is on. The Hub5 is not officially released - that is it is still being tested by a few invited users. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Depending on your area and. For £76 a month this shouldn’t be happening. The phone light represents the status of your Virgin Media phone service. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 168. Super hub - Status lights and control buttons. I have logged in to the routers settings and nothing looks untoward there. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Flashing Red – Updating firmware. I have checked the. The lights are: Power: Indicates the power is on and the router is working. 7. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Thanks so much for joining me on private message @shirleykitcher1 . The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Virgin said it was the new software update colour. Virgin Media customer service can be. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Issues are arising on certain devices that will be addressed in firmware updates. Check which Hub you’ve got and then pick the test you need. Once the. Hub 4 flashing white lights. Answer. A flashing red power light signals that there’s an issue that needs addressing. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Thank you. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. 168. 11-02-2023 13:45 - edited 11-02-2023 13:47. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Hub 5 blinking green base light. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. It’s like a. I have switched it off and on and reset it a few times. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. g. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. I didn't need an engineer to come as I had the. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. 168. I checked the hub 5 network logs and I can see that software updates are failing. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. 11-02-2023 13:45 - edited 11-02-2023 13:47. on 10-09-2022 13:10. No internet, the hub red. I am going to send you a private message. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. No issues in area currently. It can be done, so be insistent when asking. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Hi guys, hoping someone can help. This is what you'll see when the Hub’s working normally. Hi, Curious if anyone has had a flashing green light on the Hub 5. I have tried switching it off for a few hours to let it cool down, that made no difference. Best done from a wired connection. • Switch the hub back on at the power. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. You can call it in on 0345-454-1111 or else wait for the forum team. 3 weeks ago. Kindest regards, David_Bn. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. White through to light orange are acceptable. Hi, my Hub 3 has a solid red light. Yellow flashing light on Hub 5. Plug your Hub into the mains. Now a ‘white’ LED is actually made up of a red, green and blue. Reboot the broadband Hub. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. virgin media tech support has no clue. Wired Booster WiFi Booster. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. We do not make commissions. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Solid White. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. 4GHz. Orange LED is ok. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. I have internet and no issues that I am aware of. So got an Archer D2 plugged in and everything is super stable on that. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Solid white, dimmed: Everything’s okay. Up to 3 WiFi Pods if needed. You. Ensure that the hub is in an open space and not overheating and reboot it. Solid green: Phone service is connected and functioning correctly. BinghamBloke. I have reset the hub by turning it on and off and also by using the pinhole on the back. Just upgraded and received a hub 5 yesterday. Thank you. Should m. As a temporary solution, I'm using a third-party device. Hub 5 not showing wifi. Sorry to hear you're having concerns with the red light warning on your hub. 0. If that’s the case, simply. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. This worked! Thank you. This latest future-proof WiFi. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. The service status in our area shows no issues. Is this normal for hub setup and i just need to wait. Forum; Apps. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Each morning on the Virgin Media router denotes a different feature of your broadband connection. . New to VM, got a Hub 5 but having a bunch of issues. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No lights are on. 1) Access your hub on 192. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Then switch it back on. It normally is not a hub problem, but a VM cable/cab/network problem. The fact that your old hub is still working means that the hub5 hasn't been activated. All the white cable is probably screwed in. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. As per installation guide it should be a solid white light, however, it is continously showing an orange light. Wait for the power light to turn blue, this means your Hub is ready for activation.